Mathew Rite and his wife Isako, tourist couple from England traveled from Coimbatore to Ooty in a government bus. During their journey, they lost their important documents and cash in the bus.
The couple were shell-shocked by the incident as all their travel documents had gone missing. They immediately lodged a complaint with the Coonoor police station.

Mean while, bus driver Ragunathan and Conductor Selvaraj found the belongings in the bus and immediately handed over them to Coonoor police station. The Police informed the Couple on retrieval of their belongings and asked them to collect it in person. Over-whelmed by the gesture of the driver and the conductor of the bus, the couple thanked the driver Ragunathan and conductor Selvaraj and the Coonoor police for their swift action.