Coimbatore International Airport, one of the fastest growing airports in the country, has seen almost 17% in traffic growth in the last 3 years.
To keep up with this burgeoning growth and to ensure a hassle free, enjoyable passenger experience, the airport has made a series of improvements to improve current customer service levels' constrained with an old building structure and limited terminal space, AAI has launched project DISHA [Driving Improvements in service & Hospitality at Airports] to improve the operational efficiency and customer service levels at Coimbatore Airport along with 9 other airports.
The project DISHA team conducted a thorough diagnosis to help identify and understand the problem areas at the airport. Some of the key problems like issues with toilet facilities, insufficient infrastructure, waiting time, security hold area's limited dining time etc., were identified.
This diagnosis enabled the Project DISHA team to focus on five objectives to deliver best in class customer service and operations excellence like Improving queue timing, affordable best in class F&B among others. AAIs concerted efforts through Project DISHA resulted in a total of 40 initiatives being identified to achieve the objectives.
To keep up with this burgeoning growth and to ensure a hassle free, enjoyable passenger experience, the airport has made a series of improvements to improve current customer service levels' constrained with an old building structure and limited terminal space, AAI has launched project DISHA [Driving Improvements in service & Hospitality at Airports] to improve the operational efficiency and customer service levels at Coimbatore Airport along with 9 other airports.
The project DISHA team conducted a thorough diagnosis to help identify and understand the problem areas at the airport. Some of the key problems like issues with toilet facilities, insufficient infrastructure, waiting time, security hold area's limited dining time etc., were identified.
This diagnosis enabled the Project DISHA team to focus on five objectives to deliver best in class customer service and operations excellence like Improving queue timing, affordable best in class F&B among others. AAIs concerted efforts through Project DISHA resulted in a total of 40 initiatives being identified to achieve the objectives.